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Case study: a connected commercial system

Not five projects. One commercial system.

For Quadrant Farming Solutions, a national importer of European farming products, HPCR built the commercial machinery as one connected system: corporate positioning, product websites, customer education and tools, stockist onboarding, CRM automation and management reporting.
Client
Quadrant Farming Solutions
Industry
Importer and distributor of European farming products
Delivered
Brand positioning, product websites, customer tools, onboarding automation, custom reporting
Properties
stalosan.com.au and x-zelit.com.au live; main Quadrant site in progress

Brand and authority

Quadrant imports proven European farming products and sells them through a national network of rural stockists. The products were strong. The commercial machinery around them had grown piece by piece: the brand did not communicate the quality of what it carried, new stockists learned the products informally, and management worked without a clear view of sales activity and pipeline.
The visible need was websites that did the products justice. What the business actually needed was the connected machinery behind national distribution: distribution businesses win in three places at once, because the customer has to want the product, the stockist has to know how to sell it, and management has to see where attention is needed. A weakness in any one caps the other two.
The brand layer came first: premium corporate positioning and dedicated websites for the flagship product lines, Stalosan F and X-Zelit, each giving the product a proper commercial home for Australian farming customers.
Quadrant Farming Solutions website home page with brand portfolio panel
Quadrant Farming Solutions
Stalosan F website home page
Stalosan F
X-Zelit website home page with calving timeline
X-Zelit

Education that does the selling

The customer layer is education-led. The product sites carry the facts that matter, and produced farmer case study videos let customers hear results in a farmer's own words rather than a brochure's.
X-Zelit farmer case study video page
A farmer case study video: the result in a farmer's own words

Calculators that make it concrete

Cost calculators turn advertising into concrete estimates. The calf pen calculator turns a radio spot into a personal number, and the milk fever calculator shows dairy farmers the hidden cost beneath the visible one. Until the number is about their own operation, interest has nothing to attach to.
Stalosan F calf pen cost calculator with live estimate
The calf pen cost calculator, calculated live from herd size
X-Zelit milk fever cost calculator
The milk fever cost calculator: visible cost against hidden cost

Stockist discovery

Every campaign ends at the same question: where can I buy it? The stockist locators answer it with the nearest stockists and the details to visit or call, so the demand the marketing creates lands with the network that sells the product.
Stalosan F stockist locator showing nearby stockists
The Stalosan F stockist locator: the nearest stockists, ready to visit or call
X-Zelit stockist locator showing nearby rural suppliers for an entered Brisbane address
The same pattern repeated for X-Zelit

One system, by design

HPCR identified that the websites, the education, the tools, the onboarding and the reporting were one system, and designed the engagement that way. Much of what was built was proposed by HPCR rather than requested. Remove any link and the chain weakens.

Much of this system was proposed by HPCR, not requested.

WORKFLOW

How demand and data move through one system

THE DEMAND JOURNEY
01
Campaign creates interest
Advertising and brand work reach the farmer
02
Product site educates
Premium positioning and the facts that matter
03
Calculator makes it concrete
A personal estimate from the farmer's own numbers
04
Locator directs the visit
The nearest stockist, at the moment of intent
05
Sale lands with a prepared retailer
The stockist has been onboarded and educated
THE DATA JOURNEY
01
Stockist joins the network
A new retailer signs up to carry the products
02
Onboarding enrols automatically
The education sequence starts without manual work
03
Activity lands in the CRM
Engagement, sales activity and pipeline recorded
04
Management reads the reporting
The whole system, measurable in one place
Farmers use the product sites, calculators and locators. Stockists are onboarded and educated through the automated sequence, and benefit from being findable at the exact moment a customer wants the product. The sales team works inside a CRM the system keeps consistent. Management reads the reporting.

Stockist onboarding

Every new stockist arrives into a designed onboarding experience rather than an ad hoc one: an automated onboarding and education sequence on the client's HubSpot delivers products, positioning and selling knowledge in stages, with enrolment triggered and progress tracked automatically.
Automated Stalosan F stockist onboarding email explaining the product difference with resource buttons
The onboarding email: product education and positioning
HubSpot workflow enrolment logic for the stockist onboarding sequence with record updates and an automated email step
The HubSpot workflow logic behind enrolment

CRM engagement and management visibility

HubSpot workflows and forms keep the CRM clean, and a dedicated reporting platform answers the questions management actually asks: which campaigns engage stockists, where the pipeline sits and what deserves attention next. Management steers with data rather than assembled spreadsheets. Where results are commercially sensitive we do not publish figures, and we apply the same discretion to every client.
Custom HubSpot reporting dashboard, client data obscured
Custom reporting over HubSpot data. Client data obscured.

Where it can go next

The rebuilt main Quadrant corporate site is in progress, and the system is designed to carry future additions such as a stockist ordering portal, which is planned rather than built. Because the layers share one data spine, each addition strengthens the reporting rather than fragmenting it.
INSIDE THE SYSTEM

One system beats five projects

If your brand, your tools, your CRM and your reporting are separate purchases from separate suppliers, we will show you what they look like as one system.