CRMs are good at capturing activity and bad at explaining it. Standard dashboards answer the questions the vendor imagined, not the ones your management meeting actually asks: which campaigns are producing engaged prospects, which reps need support, where the pipeline really sits and what should change next quarter.
Meanwhile the CRM often floats disconnected from the tools around it. Forms feed it patchily, follow-up depends on individuals, and onboarding new customers or partners is a manual checklist someone has to remember.