These Terms and Conditions (“Terms”) govern all services provided by HPCR Technology (“we”, “our”, or “us”) to our clients (“you” or “your”).
By engaging HPCR Technology to provide products or services, you acknowledge that you have read, understood, and agree to these Terms.
We provide managed IT services, website design and hosting, cyber security and compliance services, and related business technology solutions across Australia.
HPCR Technology is a registered business name of GenFit RealRewards Pty Ltd (ABN 28 600 349 648).
All invoices, receipts and agreements are issued by GenFit RealRewards Pty Ltd trading as HPCR Technology.
Our services may include, but are not limited to:
IT support and maintenance
Managed services and monitoring
Cyber compliance and consulting
Cloud hosting and data backup
Website design, hosting, and maintenance
Hardware and software supply and configuration
Any additional services not listed above will be agreed upon in writing.
All pricing is quoted in Australian dollars (AUD) and excludes GST unless stated otherwise.
Quotes are valid for 14 days unless otherwise specified.
Where ongoing services are provided, recurring charges apply as agreed in writing.
Estimates provided for time or cost are best efforts and may vary due to unforeseen technical conditions or client-side dependencies.
Payment is due within 7 days of invoice unless otherwise agreed in writing.
HPCR Technology reserves the right to suspend or terminate services if payment is not received by the due date.
Interest may be charged on overdue invoices at a rate of up to 10% per month, calculated daily, at our discretion. This rate is applied as a deterrent to late payment and reflects the administrative and financial impact caused by delayed accounts. HPCR Technology reserves the right to suspend or terminate services for continued non-payment.
You agree to cover any costs incurred by HPCR Technology in recovering overdue payments, including legal and collection fees.
By requesting or accepting goods or services from HPCR Technology, you agree to be bound by these Terms and Conditions.
Retention of Title
All equipment, hardware, or software provided or installed by HPCR Technology remains the property of HPCR Technology until full payment has been received.
If payment is not made, HPCR Technology reserves the right to recover, remove, or deactivate any supplied goods or services, whether located on your premises or within a hosted environment.
This includes hosted systems, network devices, licences, and infrastructure supplied as part of any service arrangement.
Intellectual Property
All configurations, code, scripts, or systems developed by HPCR Technology remain our intellectual property unless explicitly transferred in writing.
Licences granted to you for software or cloud systems are non-transferable and limited to your business use.
Unpaid Work and Reversal Rights
Where invoices remain unpaid, we reserve the right to reverse or remove any configurations, code, software, or digital work until full payment is received.
HPCR Technology takes a serious stance on non-payment and will pursue recovery or undoing of work where reasonable.
When providing hosting, cloud, backup, or managed IT services:
Data remains your responsibility. We make all reasonable efforts to protect and back up data but do not guarantee data integrity or recovery unless expressly included in your plan.
We may use third-party infrastructure (e.g. Microsoft, Cloudflare, or Comet Backup) to deliver services, and your data may be processed through these systems.
Services may be paused or terminated for non-payment, security abuse, or breach of terms.
You agree to:
Provide accurate and complete information required for service delivery.
Maintain appropriate security controls (e.g. passwords, MFA).
Notify us promptly of any issues affecting your systems or services.
Refrain from using our services for any unlawful, unethical, or abusive purposes.
You acknowledge that IT systems are complex and that no service or product can be guaranteed to operate without interruption or defect. We commit to acting promptly and professionally to resolve issues as they arise.
Nothing in these Terms limits any rights you may have under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law. To the extent permitted by law, HPCR Technology’s liability for breach of any implied warranty or condition that cannot be excluded is limited to the re-supply of the service or payment of the cost of having the service re-supplied.
We value working with businesses who understand the realities of technology — that while we strive for perfection, IT environments are complex and sometimes unpredictable.
When unexpected problems occur, we will always act swiftly and professionally to correct them.
We appreciate working with level-headed, reasonable clients who recognise that collaboration and communication are key to resolving technical challenges.
To the fullest extent permitted by law:
HPCR Technology’s total liability in connection with any service is limited to the total amount paid for that service.
We are not liable for indirect, incidental, or consequential losses, including data loss, business interruption, or loss of profit.
Where required by law, our liability is limited to re-supplying the service or refunding the cost of the service.
Nothing in this clause is intended to exclude or limit any rights that cannot be excluded under the Australian Consumer Law.
You may cancel an ongoing service by providing 30 days’ written notice.
HPCR Technology may terminate services immediately if:
You fail to make payment within 14 days of the due date;
You breach these Terms;
Your use of services poses a security, ethical, or reputational risk; or
The relationship is no longer viable in our reasonable judgment.
HPCR Technology complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
For full details, refer to our Privacy Policy.
You acknowledge that data transmitted through internet-based systems is never fully secure and that we cannot guarantee protection against all unauthorised access.
HPCR Technology supplies and configures equipment using reputable, high-quality brands with strong manufacturer warranties. We carefully select components intended to deliver long-term reliability and performance.
All hardware is subject to manufacturer warranty terms. HPCR Technology does not manufacture equipment and cannot be held responsible for product defects, component failure or manufacturer delays.
All warranty claims are provided on a return-to-base basis. Clients must return faulty equipment to HPCR Technology for assessment. On-site warranty service is not guaranteed unless specified in a separate support contract. HPCR Technology is not liable for freight, travel or collection costs.
Warranty processing times vary and may take several weeks or months depending on manufacturer logistics. HPCR Technology is not responsible for providing replacement equipment during this period unless included in a managed-service agreement.
Setup, installation and software configuration services remain billable even if hardware subsequently fails under warranty. Reinstallation or configuration work required after a warranty replacement may be charged at standard rates.
To the maximum extent permitted by law, HPCR Technology will not be liable for any indirect or consequential loss arising from hardware failure. We always act promptly and professionally to assist clients through the warranty process.
These Terms are governed by the laws of Queensland, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
HPCR Technology manages personal information in accordance with its Privacy Policy available at https://www.hpcr.com.au/privacy-policy/
We may update these Terms and Conditions periodically. The latest version will always be published at https://www.hpcr.com.au/terms-and-conditions/ and will take effect immediately upon posting.
By engaging HPCR Technology or continuing to use our services, you acknowledge and accept these Terms in full.
These Terms supersede all prior written or verbal agreements unless otherwise stated in a signed contract.
HPCR Technology is committed to safeguarding your personal information. We comply with the Australian Privacy Principles and only collect or share data necessary to deliver our IT and cybersecurity services. We never sell your data, and we use trusted systems and protections to keep your information secure. Learn more about how we use cookies, manage communications, and respect your privacy in our full policy.