HPCR Technology (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us through our website, services, and communications.
By continuing to use our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy.
We may collect and store the following information when you interact with our business:
Personal information such as your name, email address, phone number, and business details.
Technical information, including IP address, browser type, and pages visited.
Communications, including emails, support requests, and messages through our website.
Payment or invoicing details when engaging our services.
Any other information you voluntarily provide to us.
We use cookies and similar technologies to:
Understand how visitors use our website and improve user experience.
Track the effectiveness of marketing campaigns.
Assist in optimising our website’s performance and content.
You may choose to disable cookies through your browser settings, though some website features may not function correctly without them.
We may also use third-party analytics tools, such as Google Analytics, to measure and analyse site traffic. These services may collect data transmitted by your browser as part of a web page request, including cookies or IP addresses. Data collected is anonymised wherever possible.
You can control or delete cookies at any time through your browser settings; however, disabling cookies may affect website functionality.
Articles, videos, or other content on our website may include embedded content (e.g., YouTube videos, social media feeds, or external articles).
Embedded content behaves exactly as if you had visited the external website directly.
These websites may collect data, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. We encourage you to review their privacy policies before interacting with such content.
We use your data to:
Deliver and improve our IT and cybersecurity services.
Communicate with you regarding enquiries, quotes, or ongoing support.
Provide access to systems or services (such as Microsoft 365).
Maintain internal records, security logs, and historical communications.
Conduct our own advertising and marketing activities, using only data that we own and manage directly.
We do not sell or rent your personal data to third parties.
We only share data with trusted third-party providers essential to delivering our services, such as:
Microsoft Corporation – for Microsoft 365 account creation, management, or administration.
Cloudflare – for website and email protection.
Payment processors and invoicing platforms – for billing and transaction handling.
Spam and threat protection systems – to secure our email and communication channels.
Where data is shared, it is limited to what is necessary for the service and handled in accordance with Australian privacy laws and applicable international data protection standards.
We employ multiple layers of security, including:
Encrypted communications (SSL/TLS)
Sophisticated spam and threat protection systems
Secure access controls and monitoring across all systems
Regular audits and software patching to maintain compliance and integrity
Please note that your data, when transmitted through contact forms or email, may be processed through external spam and security filtering systems before reaching us. This ensures the protection of both your data and our infrastructure.
We retain client and service-related data indefinitely for record-keeping, auditing and support purposes.
Where legally permissible, you may request deletion or anonymisation of your data by contacting us at [email protected]. Certain data may be retained as required by law or to resolve disputes and enforce agreements.
Under the Privacy Act 1988 (Cth), you have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of personal data (subject to legal and contractual obligations).
Withdraw consent for certain types of processing, such as marketing.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
Requests for data access or correction should be made in writing to:
[email protected]
To request access to, correction of, or deletion of your personal information, please email [email protected]. We will respond within a reasonable timeframe, usually within 30 days, in line with the Australian Privacy Principles.
In some cases, data may be stored or processed on servers located outside Australia (e.g., Microsoft or Cloudflare systems).
We ensure that any international data transfers comply with the Australian Privacy Principles and that data remains protected through appropriate contractual and security measures.
Some of our third-party providers (such as Microsoft 365, Cloudflare and other cloud services) may store or process data on servers located outside Australia, including in the United States, Europe and Asia. We take reasonable steps to ensure that any international transfers comply with the Australian Privacy Principles and that adequate safeguards are in place to protect your information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Your continued use of our website and services constitutes acceptance of any changes.
Complaints regarding our handling of personal information can be directed to [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
For any privacy-related queries or complaints, please contact:
HPCR Technology
Email: [email protected]
Website: https://www.hpcr.com.au
Location: Sunshine Coast, Queensland, Australia
HPCR Technology is committed to safeguarding your personal information. We comply with the Australian Privacy Principles and only collect or share data necessary to deliver our IT and cybersecurity services. We never sell your data, and we use trusted systems and protections to keep your information secure. Learn more about how we use cookies, manage communications, and respect your privacy in our full policy.